Privacy Notice

The Greater Cities Commission (the ‘Commission’) is committed to protecting your privacy and ensuring your personal information is managed in accordance with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and our Privacy Management Plan (PDF, 316.27 KB). This Privacy Notice sets out the Commission’s practices relating to the privacy of your personal information.

What is personal information?

Your personal information relates to you personally and includes any information or opinion made about you. Personal information includes your name, address, phone number, email address or any information from which your identity can be reasonably ascertained.

Personal information is information that identifies you, some examples include:

  • a written record which may include your name, address, and other details about you
  • electronic records, photographs, images, video or audio footage
  • biometric information such as fingerprints, blood and records of genetic material.

What is not personal information?

The PPIP Act excludes certain information from the definition of personal information. The most significant exemptions are:

  • information contained in publicly available publications
  • information about a person’s suitability for public sector employment
  • information about people who have been dead for more than 30 years
  • a number of exemptions relating to law enforcement investigations
  • matters contained in Cabinet documents. 

Collection of personal information

We will only collect personal information from you for a lawful purpose which directly relates to the Commission exercising our functions and for obtaining feedback about our services. The Commission will not collect any more information than is necessary for it to fulfil its functions.

The personal information collected, may include but is not limited to:

  • contact information in meeting request forms, meeting record forms, meeting minutes and meeting agendas;
  • contact information and any other personal information contained in a submission to the Commission;
  • contact information and any other information contained in correspondence to the Commission;
  • contact information and any other personal information relating to feedback or a complaint made to the Commission; and
  • contact information, such as your email address, for the purpose of subscribing you to our mailing lists.

The collection of personal information through this website is voluntary and you are not obligated by law to provide any personal information.


When you browse the Commission’s website, our system may automatically make a record of your visit and log the following information for statistical purposes:

  • the IP (Internet Protocol) address of the device being used
  • the pages you accessed and documents downloaded
  • the date and time of your visit
  • the top-level domain name (eg: .com, .net, .gov, .au, etc.) of your server
  • the type of browser and operating system used on the device
  • the time spent on individual pages and the site overall

We may also use services, for example, Hotjar, Google Analytics and Google Tags, to collect analytics information from you about how you use our site and your needs.

This information is analysed to determine this website’s usage statistics. Only some of this information may be considered personal information.

Storage of personal information

The Commission is required by law to store certain records by the State Records Act 1998 (NSW) which may contain your personal information.

The Commission is only permitted to store personal information for as long as is necessary for the purpose for which it was collected. Information stored by the Commission will be protected by appropriate security measures to prevent unauthorised access or misuse. For further information, please see our Privacy Management Plan (PDF, 316.27 KB) or contact us at

The Commission will securely destroy any personal information that does not need to be retained.

Use and disclosure of personal information

Any personal information you provide will only be used for the purpose for which it was provided. We may work with other NSW Government agencies to answer your queries. These agencies must also comply with the PPIP Act when handling your information. These agencies will not use your personal information for any other purpose than responding to your enquiries.

Except for anonymous information which does not identify you, the Commission will not disclose your personal information to anyone unless you consent or we are legally required to do so.

Access to and alteration of personal information

You have the right to access your personal information held by the Commission without excessive delay or expense. You also have the right to have your personal information corrected in certain circumstances (e.g. if it is incorrect). If you wish to access or correct your personal information, you can either email or phone us on (02) 8289 6200.

Privacy complaints

If you are not satisfied with the Commission’s conduct in respect of your personal information, you may apply for a review of that conduct (review).

An application for a review must, relevantly:

  1. Be in writing, and
  2. Be addressed to the public sector agency concerned, and
  3. Specify an address in Australia to which correspondence may be sent, and
  4. Be lodged with us within 6 months from when you first became aware of the conduct the subject of the review.

An application form has been developed to assist individuals wishing to apply for a review.

Application Form – Internal Review of Conduct (PDF, 221.61 KB)

Upon receiving an application for review, the Commission will notify the NSW Privacy Commissioner and keep the Commissioner informed about the review and its outcome.

Privacy complaints can also be made directly to the NSW Privacy Commissioner.

A person who is not satisfied with the outcome of a review can appeal to the NSW Civil and Administrative Tribunal.